terms and conditions
TERMS AND CONDITIONS
LUCILLA PACI pieces are made to order. Please allow up to 10 business days for your order to be processed and shipped.
All orders are shipped in DDU (Duties Delivered Unpaid). LUCILLA PACI is not responsible for customs delays, duties, or taxes on international shipments.
Custom authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
Please ensure that you accurately enter in your shipping address when checking out. Orders shipped to incorrect addresses will not be refunded.
In the rare case that your package is lost, stolen, delayed or damaged in transit, we will do everything we can to help from our end, but ultimately we are not responsible for these circumstances. Once we hand over our packages to the postal carrier, we are no longer liable for them.
If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs duties will be deducted from the refund.
Additional shipment insurance against theft and accidental damages can be provided on Customer request with additional cost for the customer.
Italia: shipping to Italy is free of charge
EU: shipping cost to all EU countries is 15 €
worldwide: shipping cost to all other countries is 35 €
Custom duties and taxes are at your own and will not be refunded
Italia: shipping to Italy ususally takes 48-96 hours
EU: shipping to EU ususally takes 48-96 hours
worldwide: shipping to the other countries usually takes 5 – 7 days
Our products are handmade with love and care using delicate natural leather and every small imperfection, irregularity in the finished product should be considered a sign of authenticity and not a sign of imperfection.
However if you think you have received a faulty item please contact us by email: firstname.lastname@example.org.
In accordance with law, the Customer is entitled to withdraw from the contract without any penalty within 14 days from the date of receipt of the product at the address provided during the purchase process.
To exercise the right of withdrawal, the Customer must send an email to email@example.com containing: name, surname, order number.
To be eligible for the return, the item must be unused, and in the same condition as received, must not have been worn, or altered in any way . It must also be in the original packaging.
We cannot offer refund or exchange for any item not in its original condition, damaged or missing parts.
Once we receive returned packages they are inspected and will be processed within 3-6 business days.
All the delivery costs for the return of the products are at the expense of the Customer.All the risks linked to the shipment of the return are on the Customer.
The refund will be made, if due, as soon as the return is delivered to LUCILLA PACI, and the items have been verified.
Clients can choose between three options:
- ITEM EXCHANGE: items can be exchanged with a different one if available; - STORE CREDIT: can be used one time only on a future order within three months of the return; is not cumulative with other store credits; must be used in its entirety on an order that is either equal to or greater than the value of the store credit;
- REFUND: Refunds will be processed as soon as returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking circuit of the credit card used.
For orders paid with Paypal or by bank transfer, the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
LUCILLA PACI declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Images on LUCILLAPACI.COM belong to LUCILLA PACI and any unauthorized use of these images without the express written consent of LUCILLA PACI is forbidden.
Items featured on the web site reflect the actual availability. Once the order is processed LUCILLA PACI reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed.
Entering this web site the User and LUCILLA PACI agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and LUCILLA PACI also agree to submit exclusively to the competent Court of Rome for the questions above. LUCILLA PACI does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.